FAQ

How do I hold my Hair curler?

Our hair wireless magic curler is quick and easy to use on your hair, just make sure your curler barrel is facing away from your hair as pictured below. We also added a video on the product page for how to use it.

 

Can my hair get caught in the curler? 

The curler has an automatic shut off mechanism, so that if for any reason you take too much hair into the product, it will shut off. Hair is not held in the curler, so that anytime (as long as hair is inserted correctly) you may simply move the curler away from your hair and hair will fall away from the product.

 

When can I expect my order to arrive?

We want you to receive your parcel as quickly as possible. That is why all orders are processed and dispatched within 48 hours. Delivery times vary depending on your location, please allow 7 business days for delivery across Australia and 1-4 weeks for international delivery. For more details please get in touch with us at sales@bearyhair.com


Do you offer free shipping and do you ship internationally? 

We do offer free worldwide shipping and we do ship internationally.

 

 What payment methods do you accept?

We currently accept Visa, Mastercard and American Express credit and debit cards, PayPal, Shop Pay, Google Pay, Apple Pay, Afterpay

 

What is your warranty policy? 

We offer a manufacturer's warranty on all our product found to be defective within 1 year, this warranty is only valid from the date of original purchase with a valid receipt.

We do not accept exchanges or refunds for general wear and tear or if damaged due to improper use. Our product is not designed for use on wet hair. If you find your product is defective please send an email to sales@bearyhair.com . As per industry standards we do not accept return requests for change of mind or if you feel that you are unhappy with the results.